Terms of Service

1. Acceptance of Terms

The LogisticFlow platform ("Service"), available at https://logisticflow.net, is operated by LogisticFlow LLC, a North Carolina limited liability company with its principal place of business in Raleigh, North Carolina, USA ("LogisticFlow," "we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users of the platform, including company administrators, dispatchers, and drivers.

2. Description of Service

LogisticFlow is a multi-tenant dispatch management platform designed for logistics companies. The Service provides:

• Job and dispatch management with multi-stop and drag-and-drop scheduling.
• Driver management, assignment, and communication tools.
• AI-powered document processing and job extraction from email attachments via Gmail API integration.
• Driver compliance document management with expiration tracking and alerts.
• Invoice generation, settlements, and financial management.
• A mobile-optimized driver portal with multilingual support.
• SMS and email notifications for operational communications.
• Fleet management and operational reporting tools.

3. User Accounts and Responsibilities

When you create an account on LogisticFlow, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Promptly notify us of any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.
• Not share your account credentials with unauthorized individuals.

Organization administrators are responsible for managing user access within their organization, including adding, removing, and assigning appropriate roles to dispatchers and drivers.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Service's infrastructure.
• Interfere with or disrupt the Service or servers and networks connected to the Service.
• Use the Service for any purpose other than legitimate logistics and dispatch management operations.
• Scrape, data mine, or use automated tools to extract data from the Service without our express written permission.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

5. Subscription and Payment Terms

Access to LogisticFlow is available through subscription plans. By subscribing, you agree to the following:

• Billing: Subscription fees are billed on a recurring basis (monthly or annually) through Stripe, our third-party payment processor.
• Free Trial: If offered, free trial periods allow you to evaluate the Service. At the end of the trial, your subscription will begin unless you cancel.
• Pricing Changes: We reserve the right to modify subscription pricing with reasonable advance notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.
• Refunds: Subscription fees are generally non-refundable except as required by applicable law or as otherwise stated in our refund policy.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

6. Intellectual Property

The LogisticFlow platform, including its design, features, code, documentation, logos, and all related intellectual property, is owned by LogisticFlow and protected by applicable intellectual property laws.

You retain ownership of any data, documents, and content you upload to the platform. By uploading content, you grant LogisticFlow a limited, non-exclusive license to use, process, and store that content solely for the purpose of providing the Service to you.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• LogisticFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.
• Our total aggregate liability for any claims arising from your use of the Service shall not exceed the amount you paid to us in subscription fees during the twelve (12) months preceding the claim.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including but not limited to the following circumstances:

• Violation of these Terms or any applicable laws.
• Non-payment of subscription fees.
• Conduct that we determine, in our sole discretion, is harmful to the Service, other users, or our business interests.
• Extended period of inactivity on your account.

Upon termination, your right to access and use the Service will cease immediately. You may request export of your data within 30 days of termination, after which your data may be permanently deleted.

9. Indemnification

You agree to indemnify, defend, and hold harmless LogisticFlow and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the Service.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, USA, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be resolved through good-faith negotiation, and if not resolved, in the state or federal courts located in Wake County, North Carolina, USA, and you consent to the personal jurisdiction of those courts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: admin@logisticflow.net
• Contact form: logisticflow.net/contact
• Mailing address: LogisticFlow LLC, Raleigh, North Carolina, USA